Frequently Asked Questions (FAQs)
Welcome to the Humanoids FAQs. Here you'll find answers to the most common questions about orders, shipping, and more. Don’t see your question here? Email us at store@humanoids.com and we’ll be happy to help.
When will my order ship?
Orders are usually processed within 3-7 days. Please note that we don’t ship on weekends or holidays. Once your order leaves the warehouse, you’ll receive a tracking number or shipping notification depending on the method you’ve chosen.
Does my order include a tracking number?
If you chose White Glove shipping, yes—it always includes a tracking number.
If you selected Polybag shipping, it might not include tracking, depending on the service.
Either way, you’ll receive a shipping notification email once your order goes out.
Do you ship internationally?
Yes! We ship worldwide. However, international customers are responsible for customs fees and import taxes, which vary by country. These fees are not included at checkout. You can check our Shipping policies here.
Do customs duties apply to international orders?
To help reduce shipping costs and customs fees, we ship from warehouses in the United States, Canada, and France, depending on your location.
If you see a warning at the Add to Cart button, it means customs duties may apply to your order—usually when we can no longer ship from your regional warehouse.
Why am I seeing a warning at the “Add to Cart” button?
If you're seeing a warning when adding an item to your cart, it usually means that your shipping region isn’t eligible for local fulfillment for this item. So, it might be sent from other countries and custom fees may apply.
What’s the difference between White Glove and Polybag shipping?
White Glove is our premium packaging option—your order is shipped in protective packaging designed to keep your books as safe as possible in transit, especially collector items like hardcovers.
Polybag shipping is our standard, more cost-effective option. Orders are sent in a lightweight poly mailer without extra padding. It’s commonly used for softcovers and may result in minor wear like bent corners or surface marks. Please note: we do not offer refunds or replacements for damage with polybag shipping.
My book arrived with minor damage—can I get a replacement?
We do not offer refunds or replacements for minor cosmetic issues like scuffed corners or wavy pages. If the book is significantly damaged (e.g., torn pages or broken binding), email us at store@humanoids.com with a photo and your order number. Please check our return policy here.
Why is shipping so expensive?
We know shipping can feel steep—especially for large or international orders. Many of our books are oversized, beautifully printed, and packed with care to avoid damage. That means more weight, and in some cases, more cost.
We also offer White Glove shipping, which comes with protective packaging. It’s not the cheapest way to ship—but it helps your books arrive in the condition they deserve.
Please note that while we must take our team’s fulfillment labor and materials into consideration, we do not dictate the shipping rates themselves, as third party couriers (both private and federal) control the market. That said, we’re constantly exploring more affordable and efficient options. We appreciate your understanding and continued support.
My order hasn’t arrived—what should I do?
If your tracking hasn’t updated in a few days, or it seems stuck, don’t panic—it’s often just a delay at the shipping facility. If it’s been over 2 weeks (domestic) or 4 weeks (international), feel free to reach out at store@humanoids.com and we’ll investigate.
If tracking says "Delivered" but you haven't received the package, we recommend checking with neighbors or your local post office. Sometimes carriers mark packages as delivered early, or leave them in unexpected spots.
Please note: We can’t issue refunds for orders marked as “Delivered,” but we’ll do our best to help you track it down. If you still have doubts, please check our Return Policies here.
How do subscriptions work?
A subscription means you’ll automatically receive each new issue in the series you’ve subscribed to—no need to reorder. For example, a 1-year subscription to Metal Hurlant includes four issues, released quarterly.
You’ll get an email when each issue ships, along with tracking.
I need to change the address for my subscription
You can update your address at any time by logging into your Humanoids account and completing the survey again. Keep in mind that if the new address is significantly different from your original one, additional shipping charges may apply.
It’s also important to consider the timing of your update. If we’re close to the release of the next issue, your order may have already been processed and shipped to your previous address. In that case, mail forwarding might catch it—but if it doesn’t, we won’t be able to cover the cost of rerouting the package.
If you have any issues updating your info or are unsure of the timing, feel free to email us at store@humanoids.com.