Frequently Asked Questions (FAQs)

Welcome to the Humanoids Store FAQs. Here you will find answers to common questions about orders, shipping, subscriptions, returns, and customer support. If you do not see your question here, email us at store@humanoids.com and we will be happy to help.

When will my order ship?

In-stock orders are usually processed within 3-7 business days after payment is confirmed. We do not process or ship orders on weekends or holidays. Carriers may deliver on their own schedules.

Preorders and subscription items ship according to the estimated release or shipment timing shown on the product page, subject to production and logistics conditions. If we cannot ship within the stated time, we will notify you and provide any cancellation or refund options required by applicable law.

Once your order leaves the warehouse, you will receive a tracking number or shipping notification depending on the shipping method and point of origin.

Does my order include a tracking number?

Tracking depends on the shipping method, carrier, and point of origin.

Standard shipping may include tracking, depending on the warehouse and carrier. Polybag shipping does not include tracking. For many EU shipments, tracking may not be available.

You will receive a shipping notification when your order leaves the warehouse.

Do you ship internationally?

Yes. We ship worldwide, subject to product availability, warehouse location, carrier service, and local import rules.

International customers are responsible for customs duties, import taxes, brokerage charges, and similar government or carrier charges unless checkout expressly states that those amounts are prepaid or included.

Do customs duties apply to international orders?

They may. To reduce shipping costs and customs issues, we may ship from warehouses in the United States, Canada, and France, depending on the item and delivery address.

If a warning appears near the Add to Cart button or at checkout, the item may ship from outside your region and customs duties, taxes, or import charges may apply.

Why am I seeing a warning at the Add to Cart button?

The warning usually means that local or regional fulfillment is not available for that item. The item may ship from another country, and customs charges may apply.

What is the difference between Standard and Polybag shipping?

Standard is our regular packaging option. It may use protective packaging, such as protective mailers, bubble wrap, or sturdy boxes, depending on the item. Tracking may be included depending on the carrier and point of origin.

Polybag is the lower-cost packaging option. It uses lighter packaging and does not include tracking. It may be appropriate for softcovers or periodical-style shipments, but it provides less protection than Standard packaging.

By choosing Polybag, you acknowledge that the shipment will travel with lighter packaging and no tracking, and you accept the increased risk of damage during shipment. To the maximum extent permitted by applicable law, Humanoids is not responsible for damage that occurs during shipment when Polybag has been selected, and Polybag shipments are not eligible for refunds, replacements, or credits for shipping-related damage. This does not limit any non-waivable rights you may have under applicable law or any remedy for an incorrect item.

My book arrived with minor damage. Can I get a replacement?

We do not usually offer refunds or replacements for minor cosmetic issues, such as light corner dents, surface scuffs, or wavy pages caused by normal shipping or printing variation.

If you selected Polybag, any shipping-related damage is at your risk and is not eligible for refund, replacement, or credit, except where applicable law requires otherwise or where the item is incorrect.

If you selected Standard and your book arrives significantly damaged, such as with torn pages, missing pages, broken binding, major crushing, or major creasing, email store@humanoids.com within 7 days of delivery. Include your order number, a short description, and clear photos of the issue and packaging.

Can I cancel my order?

Orders begin processing quickly, so we cannot guarantee cancellation after an order is placed. If your order has not yet entered fulfillment, we may be able to cancel it as a courtesy.

This does not limit any cancellation, withdrawal, refund, or delay rights you may have under applicable law, including EU, EEA, UK, Swiss, U.S., or other mandatory consumer rights where they apply.

Why is shipping expensive?

Many Humanoids books are oversized, heavy, or collector-quality editions. Shipping costs may reflect weight, packaging, warehouse handling, carrier rates, and international logistics. More protective packaging may cost more because it uses additional materials.

We do not control carrier rates, customs charges, or import taxes, but we continue to look for more efficient shipping options.

My order has not arrived. What should I do?

If tracking has not updated for several days, the package may still be moving through the carrier network. For domestic shipments, contact us if more than 2 weeks have passed since shipment. For international shipments, contact us if more than 4 weeks have passed since shipment, unless tracking shows a specific customs or carrier delay.

If tracking shows “Delivered” but you have not received the package, first check with neighbors, building staff, your local post office, or the carrier. We cannot guarantee refunds for packages marked delivered to the address provided, but we will review the situation and help where we can, except where applicable law requires otherwise.

How do subscriptions work?

A subscription means you will receive each new issue in the series covered by your subscription. For example, a 1-year subscription to Metal Hurlant includes four issues released quarterly, unless the product page states otherwise.

You will receive an email when each issue ships. Tracking may depend on the shipping method and point of origin; Polybag shipments do not include tracking.

Will my subscription renew automatically?

No. Humanoids Store subscriptions do not renew automatically. When it is time to renew, we may notify you by email with renewal instructions. You will not be charged for a renewal unless you place a new order or otherwise expressly authorize the charge.

I need to change the address for my subscription. What should I do?

Update your address in your Humanoids account as soon as possible and email store@humanoids.com if the next issue is close to release.

If the address change occurs after fulfillment has begun, the issue may ship to the prior address. If the new address materially changes the shipping cost or region, additional shipping charges may apply.