Privacy policy

Last updated: April 20, 2026

This Privacy Policy explains how Humanoids Studios SA collects, uses, discloses, stores, and protects personal information when you visit or use the Humanoids Store, place an order, create an account, subscribe to communications, contact customer support, or otherwise interact with us.

For purposes of this Privacy Policy, “Humanoids,” “we,” “us,” and “our” mean Humanoids Studios SA, Cours des Bastions 13, 1205 Geneva, Switzerland.

U.S. website, customer-service, logistics, and fulfillment support may be provided on our behalf by Global Arts Services LLC, 1800 North Vine Street, Los Angeles, CA 90028, United States.

For privacy requests, email contact@humanoids.com and include “Privacy Request” in the subject line. For store and order support, email store@humanoids.com.

Data controller

Unless stated otherwise, Humanoids Studios SA is the controller of personal information collected through the Humanoids Store.

Global Arts Services LLC, Shopify, payment processors, fulfillment partners, shipping providers, customer-service providers, analytics providers, advertising providers, cookie-preference providers, and similar vendors may process personal information on our behalf as service providers, processors, or contractors.

Personal information we collect

We may collect the following categories of personal information:

·       Contact information, such as name, email address, telephone number, billing address, shipping address, and similar contact details.

·       Order and commercial information, such as products ordered, subscription information, preorder information, cart information, payment confirmation, transaction records, shipping information, returns, refunds, and customer-service history.

·       Account information, such as username, password, account preferences, saved addresses, order history, and security-related information.

·       Payment information. Payment information is processed by our payment processors. We do not intentionally store full credit-card numbers on our own systems.

·       Customer-support information, such as information you provide when contacting us, including messages, photos of damaged products or packaging, order numbers, and related documentation.

·       Device, usage, and technical information, such as IP address, browser type, device type, operating system, pages viewed, referring URLs, approximate location derived from IP address, cookie identifiers, and similar usage data.

·       Marketing and communication preferences, such as email preferences, subscription status, consent records, and interaction with marketing messages.

We do not intentionally collect sensitive personal information unless necessary for a specific support, legal, fraud-prevention, security, or compliance purpose. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

How we collect personal information

·       Directly from you when you place an order, create an account, contact us, subscribe, or submit information through the Humanoids Store.

·       Automatically through cookies, pixels, logs, and similar technologies.

·       From service providers, including Shopify, payment processors, shipping providers, analytics providers, advertising providers, customer-service tools, and fraud-prevention tools.

·       From business partners where you interact with Humanoids content, campaigns, or advertising.

How we use personal information

We use personal information to:

·       operate and administer the Humanoids Store;

·       process payments;

·       confirm, fulfill, ship, and deliver orders;

·       manage preorders and subscriptions;

·       provide customer support;

·       process returns, refunds, replacements, damage claims, and chargebacks;

·       detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions;

·       maintain accounts and store functionality;

·       send transactional communications;

·       send marketing communications where permitted by law or consented to;

·       personalize and improve the Humanoids Store;

·       perform analytics and measure store performance;

·       comply with legal, tax, accounting, customs, and regulatory obligations;

·       establish, exercise, or defend legal claims.

Legal bases for processing

Where GDPR, UK GDPR, Swiss FADP, or similar laws apply, our legal bases may include performance of a contract, compliance with legal obligations, our legitimate interests, your consent, and the establishment, exercise, or defense of legal claims.

Our legitimate interests may include operating the Humanoids Store, providing customer support, preventing fraud, improving our services, securing our systems, conducting analytics, and marketing our products where permitted by law.

Cookies, analytics, advertising, and privacy choices

We use cookies and similar technologies to operate the Humanoids Store, remember preferences, support checkout, maintain security, analyze traffic, improve our services, and, where enabled, support marketing and advertising.

Shopify and other service providers may use cookies and similar technologies in connection with store functionality, payment processing, analytics, advertising, security, and fraud prevention.

Where required by law, we will request consent for non-essential cookies. You can control cookies through your browser settings and, where available, our cookie-preference tools. Blocking cookies may affect store functionality.

We do not sell personal information for money. Depending on the tools active on the Humanoids Store, certain disclosures to advertising, analytics, or marketing partners may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain U.S. state privacy laws. Where applicable, you may opt out by using the “Your Privacy Choices” link in the site footer if available, by using available cookie-preference tools, by enabling a recognized browser-based opt-out signal such as Global Privacy Control, or by contacting us at contact@humanoids.com with “Privacy Request” in the subject line.

We do not knowingly sell or share personal information of individuals under 16 years of age.

How we disclose personal information

We may disclose personal information to:

·       Shopify and e-commerce platform providers;

·       payment processors;

·       fraud-prevention and security providers;

·       warehouse, fulfillment, logistics, and shipping providers;

·       customer-service providers, including Global Arts Services LLC;

·       email, marketing, and communications providers;

·       analytics and advertising partners, where enabled and permitted by law;

·       cookie-preference and privacy-rights request providers;

·       professional advisers, including lawyers, accountants, auditors, insurers, and tax advisers;

·       public authorities, courts, regulators, customs authorities, or law enforcement where required or permitted by law;

·       parties involved in a business transaction, asset sale, merger, restructuring, insolvency, or similar event.

We require service providers and processors to use personal information only as permitted by contract and applicable law.

Categories disclosed for business purposes

During the past 12 months, we may have disclosed the following categories of personal information for business purposes: identifiers, customer records information, commercial information, internet or other electronic network activity information, approximate geolocation information derived from IP address or similar technical measures, and customer-support information. Recipients may include the service providers, processors, contractors, vendors, partners, affiliates, advisers, and authorities described above.

International transfers

We may process and transfer personal information in Switzerland, the United States, Canada, France, the United Kingdom, the European Economic Area, and other countries where we or our service providers operate.

Where required, we use appropriate transfer mechanisms, such as adequacy decisions, Standard Contractual Clauses, UK transfer mechanisms, Swiss transfer mechanisms, contractual safeguards, or other lawful bases for transfer.

Retention

We retain personal information for as long as necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer support, maintain records, comply with tax, accounting, customs, and legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary by category of information, order status, legal requirements, and business need.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No security system is perfect. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been compromised.

Children

The Humanoids Store is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, contact us so we can review and delete the information where required.

Your privacy rights

Depending on where you live, you may have rights to:

·       access personal information;

·       request correction;

·       request deletion;

·       request portability;

·       object to or restrict processing;

·       withdraw consent where processing is based on consent;

·       opt out of sale, sharing, targeted advertising, or certain profiling where applicable;

·       limit certain uses of sensitive personal information where applicable;

·       appeal a privacy-rights decision where applicable;

·       lodge a complaint with a data-protection authority.

To exercise rights, contact contact@humanoids.com and include “Privacy Request” in the subject line. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights.

California privacy rights

To the extent the California Consumer Privacy Act, as amended, or similar U.S. state privacy laws apply to us, California residents and other eligible residents may have rights to know, access, correct, delete, opt out of sale or sharing, opt out of targeted advertising, limit certain sensitive personal-information uses, appeal certain decisions, and not be discriminated against for exercising privacy rights.

Submit requests by emailing contact@humanoids.com with “Privacy Request” in the subject line or by using the “Your Privacy Choices” link where available. We honor Global Privacy Control signals where required by law.

EEA, UK, and Swiss privacy rights

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have the rights described above under GDPR, UK GDPR, Swiss FADP, or related laws. You may also have the right to complain to your local supervisory authority.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may submit privacy requests to Humanoids Studios SA at contact@humanoids.com with “Privacy Request” in the subject line.

Complaints

If you have a complaint about how we process personal information, contact us at contact@humanoids.com with “Privacy Complaint” in the subject line. If you are not satisfied with our response, you may have the right to contact your local data-protection authority or other regulator.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact

Humanoids Studios SA
Cours des Bastions 13
1205 Geneva
Switzerland
Email: contact@humanoids.com

For store and order support: store@humanoids.com